TERMS AND CONDITIONS

Definitions – This is the terms and conditions for quotations and the purchase sales contract  Master Groups Pty Ltd will be referred to as “We or us” and the person or legal entity to whom this quotation is addressed will be referred to as “The Purchaser” the person seeking to purchase goods from us.

The Quotation

  • Every quotation is an estimate and is subject to withdrawal, correction or alteration at any time.

  • All quotations are accepted on the basis that full payment be made to us on completion of the work unless agreed in writing to the contrary.

  • All quotations are based on installation during ordinary working hours.

  • Failure to give access to site to enable works to commence on an agreed date will result in an invoice for the original agreed labour time.

  • If we incur additional costs by reason of overtime work at the request of the purchaser or by reason of the Purchaser’s failure to give us access to the site to enable works to proceed such overtime charge shall be added to the purchasers contract.

  • Commencement of work by us at the purchaser’s request shall constitute acceptance of a contract incorporating the terms and conditions of this quotation unless otherwise agreed to in writing by the company.

​The Installation

  • The Installation dates are given in good faith but may have to be changed, if this is the case we will give the customer at least 24hrs notice.

  • It is the responsibility of the purchaser to advise and supervise the installers the location of the new fence.

  • We are not responsible for fence heights and their legal requirements this is the responsibility of the purchaser to make the necessary enquiries.

  • We are not liable for any disputes regarding location of the new fence once installed.

  • Unless stated in quotation no allowance has been made for any obstructions such as rock, concrete, tree roots, broken posts or any other matter which may be encountered during the performance of the contract. An additional charge based on ruling for labour plus the costs of hire of any necessary equipment will be made to cover the costs of drilling or removing such obstructions

  • We will not be liable for non completion of work on a set date due to adverse weather conditions. For health and safety reasons we retain the right to cancel and re-arrange a contract at short notice with the agreement of the customer. We do our best not to damage any garden plants when undertaking fencing installations but we must be able to cut back any material as necessary so that we can access the area of the new fence. Please ensure that we are aware of any material, trees and shrubs that may need protecting and we accepts no responsibility for damage to same.

  • Where the purchaser accepts quotation that specifically excludes the cost of supplying materials. The purchaser is responsible for providing all the correct materials for the contract on time. If in the event of any error’s, delay’s or insufficient materials for any reason that prevent works to proceed, we request the purchaser to notify us 24hours prior to the contract starting. Failing to give us prior notice such overtime charge shall be added be to the purchaser’s contract.

  • Any unfixed or unused goods or materials which may be remaining when the job is completed will remain the property of us and shall be removed from the site by us and there will be no credit given for any such unfixed or unused goods.

​​Underground Services

  • We request that the landowner or purchaser to informs us of any known underground services that may pose a problem to the agreed work. We shall not be liable in any event of damage affected by the installation of the proposed fence to electrical cables, gas or water mains, sewerage, telephone lines, and any other service facility or utility.

  • If there are any changes to make to the fence location or design. The cost of any extra materials required will be added to the price of the job.

  • Material

  • Timber is a natural product and as such is liable to cracking, warp, wane, shrinkage and splitting. This may appear as soon as the timber is exposed to the elements or may take sometime. Please note that this is not a defect and in most cases it will not affect the strength of the timber and will stabilize over time.

​Payment, Deposits & Cancelling

  • On confirmation of your order, we would require a 40% deposit for securement of the works to take place. The balance is due on completion of works. Payment can be made via Bank transfer or via online payment system

  • For Fencing and other trades we work based on %50 and rest %50 after completion 

  • For Landscaping and driveways we work based on 40% first deposit + 40% progressing + 20% after completion .
     

​Even with the best of intentions, things can happen that may put a project on hold. If you wish to cancel your fencing project then the following applies:

  • If you contact for our service over the phone or online, a 7 day cooling off period starts the day after you agree to go ahead with our service, unless the service starts within that time.

  • The lead name on the order must give written notice to cancel in the timescale above.

  • This can be via email to:- admin@mastergroups.com.au

In order to cover our reasonable costs, there is a set scale of charges for refund of deposits given as follows:

  • Cancellation of installation work 1-8 days before commencement = 25% Refund of deposit

  • Cancellation of installation work 9-15 days days before commencement = 50% Refund of deposit

  • Cancellation of installation work 16-22 days before commencement= 75% refund of deposit.

  • Full refunds may be considered and would be decided by the directors of Master Groups Pty Ltd.

  • ​We accept payment by cash and Online Payments ie Banks Transfers / Credit Card – all payment details are detailed on our invoices.

  • All material shall remain the property of Master Groups Pty Ltd. until full payment is received.

  • We reserve the right to stop supply of material and cease work on the contract until any outstanding progress claims are paid in full.

  • Full and final payment is required within 3 working days from the date of the tax invoice unless otherwise stated.

  • Transfer of ownership of goods will not occur until the invoice is paid in full.

  • Interest on over due invoices may be added at 8% over the Bank base rate and compensation for debt recovery costs under the Late Payment legislation, because we were not paid according to our agreed credit terms. The compensation rate will be determined based upon how late the payment is.